| Q: | What elements are typically included in competency models? |
| A: |
Most competency models include knowledge areas, skills, abilities, and other personal attributes (referred to as “KSAOs”). The structure of competency models can vary, but they usually have competency titles and specific behavioral descriptors which define the competencies. Some competency models define the competencies in terms of levels, such as core, intermediate, and advanced. |
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| Q: | What’s the difference between job analysis and competency modeling? |
| A: | Traditional job analysis has been around for more than 100 years, whereas competency modeling is relatively new. However, they both have essentially the same objective – to understand the requirements to perform in a particular job or role. But there are differences:
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| Q: | How detailed should competency models be? |
| A: |
That depends on what you want to do with it. At one extreme, if the competency model will form the basis of a performance management system, then it should be as simple and streamlined as possible. At the other extreme, if the competency model will provide the framework for developing job specific training programs, then it should be very detailed. What many companies do is develop a fairly detailed competency model, with many competencies and behavioral descriptors, and then extract from that competency model the content needed for particular applications. |
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| Q: | Should competency models be focused on just one job, or many jobs? |
| A: |
The answer here follows along the same lines as the answer to the previous question – it depends on what will be done with the competency models. Performance management systems typically cover a large number of jobs, whereas training programs are often focused on only one job or a few jobs. |
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| Q: | How are competency models validated? |
| A: |
The term “validated” is most appropriately applied to some instrument or process (e.g., a selection test) where the purpose is to predict some future event or outcome (e.g., job performance, retention). In this case, validity is expressed as a statistic, such as a correlation coefficient, which indicates how well it predicts. Competency models, on the other hand, are “valid” in the sense that they (a) include the most important knowledge and skills for successful job performance, and (b) don’t exclude key areas. So, validity is “built into” the competency model during the process of developing it. Rather than trying to establish statistical proof, Censeo’s approach is to ensure that senior managers, who understand the job and where it’s going, go through a simple process of reviewing the competency model, making changes, and then endorsing it. |
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| Q: | How often should competency models be updated? |
| A: | That depends on how much the job is changing. Nowadays, jobs in many companies are evolving rapidly, so it would be good to “hit refresh” on competency models periodically to ensure they are still on target. A simple process can be established for updating competency models. |
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| Q: | What are the advantages / disadvantages of using “canned approaches” in developing competency models? |
| A: |
Some consulting firms offer competency modeling tools where you select from an existing pool of items those which are applicable to a particular job. The main advantage is that it’s easy and fast. The main disadvantage is that the resulting competency models may not capture what’s uniquely important in the particular situation. While it’s true that probably 80% of the competencies for a given job (e.g., managers) is the same across different organizations, the remaining 20% is critical for understanding requirements within a particular context and organizational culture. Censeo’s approach is to use our large pool of competencies and behavioral descriptors as a starting point (rather than starting with a blank sheet of paper), but to ensure the process allows for including the unique elements important to performance excellence for each client and each job. |
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